Support Packages

Bronze It Support Package: Unlimited, cost effective helpdesk support

• Unlimited telephone support from our Microsoft accredited engineers
• Live Chat Support via our website
• Guaranteed Same Day Response
• Procurement advice with highly competitive pricing on hardware and software
• IT solutions consultancy

Silver IT Support Package: Proactive support with daily scheduled checks

• As per bronze level support Plus
• Unlimited Remote Desktop Support from our Microsoft accredited engineers
• Proactive server monitoring       
• Guaranteed 6 Hour Response
• Scheduled back-up checks
• Scheduled anti-virus checks

Gold IT Support Package: Total Outsourced IT Support

• As per bronze level support Plus
• Unlimited Remote Desktop Support from our Microsoft accredited engineers
• Proactive server monitoring
• Scheduled back-up checks
• Scheduled anti-virus checks
• Your own dedicated account manager
• Guaranteed 4 Hour Response
• Software patching & updates
• Network & Security Testing
• Intermediary for all your tech calls to third party companies

Platinum IT Support Package: Your virtual IT Department

• As per bronze level support Plus
• Unlimited Remote Desktop Support from our Microsoft accredited engineers
• Proactive server monitoring
• Scheduled back-up checks
• Scheduled anti-virus checks
• Your own dedicated account manager
• Guaranteed 2 Hour Response
• Software patching & updates
• Network & Security Testing
• Intermediary for all your tech calls to third party companies
• Scheduled On Site Presence
• Reduced on site hourly rates

Emergency IT Support

IT support for a crisis. We can deploy an engineer in a matter of hours depending on your requirements. Our engineers are fully qualified and trained to deal with any emergency.

Pay As You Go IT Support

We also offer IT support on an ‘as needed' basis. Please call for further details of our fixed rates.

Network Health Check & Advisory Service

(This is free if you sign up for a year on one of the support packages)

• Improve network performance and availability
• Increase end-users' productivity and satisfaction
• Reduce network outages
• Optimise your IT investment
• Plan your future more effectively
• Reduce costly errors in your network configuration.
  

Further information
Proactive server monitoring ensures

• Critical data is secure and backed up
• e-mail has optimum capacity
• Memory and hard disks are in peak condition
• Anti-virus software is up to date and running
• Servers are crash resistant
• Critical event logs are monitored for any problems and immediately addressed.

Scheduled On Site Presence includes

• Physical server checks
• Perimeter security checks
• Critical patch & service pack updates
• Hardware & software maintenance
• Business continuity testing / restoration of data
• Anti-virus updates
• End-user training.